04/04/2013 – “Gentle Nudge” collection agency hired to find overdue and lost library materials

In an effort to save taxpayers’
money, your library has decided to undertake a program to recover books and other
items that are seriously overdue, meaning l1 weeks and four written and phone
reminders late.  We have hired Unique Management
Services, a collection agency that since 1988 has worked with more than 1,400 libraries
across the U.S., Canada, Australia and the U.K. using their trademarked “Gentle
Nudge” system.

has developed what they say is a patron-friendly material recovery service using
a combination of written communications and telephone calls to encourage
patrons to return materials to the library.  They promise that “Gentle Nudge” effectively
and courteously encourages patrons to return materials with no loss of patron
goodwill.  But be aware that as a last
resort they report non-responsive patrons to the three credit bureaus.

objective is to get our materials back so that other patrons can enjoy them,”
said library director Jackie Welch.  “We
have a duty to spend our tax dollars in a fiscally responsible way – especially
in this difficult economic climate — while at the same time treating all our
patrons in a respectful and professional way.”

stressed that at least 80 percent of our patrons are not part of the problem,
and when they are a few days late in bringing back a book, DVD or CD they
usually voluntarily donate to the Conscience Jar.  It’s the other 20 percent who cause these
long-term overdue problems, with disappearing DVDs an increasingly serious

pointed out that the library benefits most by recovering overdue books and
other materials rather than collecting money. 
Library items typically are more costly and time-consuming to replace,
and cash payments for lost items often do not fully reimburse the library for the
effort.  “Our goal is to get our overdue
items returned promptly, not to levy fines and fees,” she said. 

Once an account
goes to the collection agency, patrons will be charged $10, the fee UMS charges
us to track down the overdue materials. 
“The good news is that they already have been successful in getting back
a great many overdue and lost materials for us,” Jackie said.  “We have been astounded by the good response
in just the few weeks we have been using their service.”  But we hope you’ll act before your account
goes to UMS.  We ask all our patrons with
overdue materials to return them now so they can be enjoyed by the entire


Science Fun tomorrow

            Science Fun, a
science and technology club for curious kids in the fourth through six grades,
takes place tomorrow (Friday, April 5) from 2-3:15 p.m.  Sniff and slurp is this month’s theme.  Registration is required so we have enough
supplies for all the youngsters.


Teen games next Tuesday

            Teens in seventh
through 12th grades are invited for a games event next Tuesday,
April 9 from 4-5:30 p.m. We’ll have our Xbox out along with various board
games.  Snacks provided.


Connecting with Nature

            Jason Stuck will
host Connecting with Nature on the second Wednesday of every month from 4 –
5:30 p.m. starting next Wednesday, April 10. 
His sessions will cover naturalist studies, wildlife tracking, nature
mentoring, art of survival, bird language and more.


Large print

            “The Importance of
Being Wicked” by Victoria Alexander is a romance set in an English country
estate.  “Lookout Hill” by Ralph Cotton
is a western featuring Arizona Ranger Sam Burrack.  “The Bridegroom Wore Plaid” by Grace Burrows
is a historical romance set in Scotland, the first in a new series.  “Agenda 21” by Glenn Beck with Harriet Parke
is a mystery taking place in America after a worldwide U.N.-led program called
Agenda 21.  “Calculated in Death” by J.D.
Robb is the latest in the mystery series featuring investigator Eve


Books on CD

            “Breaking Point”
by C.J. Box is the latest in the mystery series featuring Joe Pickett.  “Summers’ Horses” by Ralph Cotton is a
western featuring a horse trader whose horses are stolen.  “A Rocky Mountain Christmas” by William W.
and J.A. Johnstone tells the story of passengers trapped when an avalanche
slams into their train.  “Ragnarok” by
A.S. Byatt is a retelling of the Norse myth about the end of the world.


Biographies and memoirs

            “Francona: The Red
Sox Years” is an autobiography by the manager of the team that under his tenure
rose to one of the most successful and profitable in baseball history – and
then fell back to last place when he left. 
“Until I Say Goodbye” by Susan Spencer-Mendel is the memoir of a
journalist after she is diagnosed with ALS (Lou Gehrig’s disease). “The Perilous
West” by Larry E. Morris is the story of seven explorers from 1806 to 1814 who
founded the Oregon Trail.  “Sum It Up” by
Pat Summitt is the autobiography of the famous NCAA and Olympics basketball coach
who is now fighting early onset dementia.


Other nonfiction

“The Federal
Reserve and the Financial Crisis” is a collection of lectures by Fed chairman
Ben S. Bernanke about the 2008 financial crisis.  “Immigration Wars” by former Florida Governor
Jeb Bush and Clint Bolick proposes a practical, non-partisan six-point strategy
to advance the national goals that immigration policy is supposed to achieve.  “Salt Sugar Fat” by Pulitzer Prize winning
investigative reporter Michael Moss documents the author’s belief that the
world’s largest processed food companies – like Coca-Cola, General Mills,
Kraft, Kellogg and Nabisco – have a win-at-all-costs strategy to hook us on
unhealthy food.  “Going Clear:
Scientology, Hollywood, & the Prison of Belief” by Pulitzer Prize winner
Lawrence Wright uncovers the inner workings of the Church of Scientology.


Mysteries and thrillers

            “Paging the Dead”
by Brynn Bonner is the latest in the Family History mystery series.  “Bay of Fires” by Poppy Gee starts with the
discovery of a body of a young female backpacker.  “Sweet Tea Revenge” by Laura Childs is the
latest in the Tea Shop mystery series. 
“Red Velvet Cupcake Murder” by Joanne Fluke is the latest in the Hannah
Swensen mystery series with recipes. 
“Breaking Point” by C.J. Box is the latest in the Joe Pickett thriller
series. “The Sound of Broken Glass” by Deborah Crombie is a murder mystery set
in South London.


Thanks to our donors

            For books and
materials this week, we thank William Bono, Susan Crane, Bamma Laizure, Jim
Mathison, Robert McClatchie and Lynne Rogers..


Quotable Quote

            “… we need to get re-acquainted with the notion that the relationships
that really matter are not made through Twitter and social media. Real
relationships take time to grow, and they begin with a genuine interest in the
stories, dreams and challenges harbored within each of us.” – Former  Florida Governor Jeb Bush.                           


For more information on library books, services and
programs – and to reserve books from the comfort of your home – please visit
our website at http://pagosa.colibraries.org/.

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