Circulation Assistant/Shelver full job description
The Circulation Assistant/Shelver performs a variety of patron contact duties including: actively assisting patrons with finding library materials and with using the catalog, assisting patrons with self-directed activities, handling all circulation duties, shelving library materials, and maintaining displays. The Circulation Assistant is usually the first point of contact for patrons and must exhibit excellent customer service while performing all work duties. Work is performed under general supervision. A proven record of customer service is required.
Work Schedule: Fridays, 10 am-6 pm and Saturdays, 9 am-5 pm
Salary is $798-971 a month contingent upon qualifications and experience.
EXAMPLES OF DUTIES:
- Demonstrates effective public service skills, and an understanding of public library operations. Supports “patron first” practices. Proactively seeks to assist patrons with finding items. Circulates the library floor regularly while performing other work duties to actively assist patrons with their requests. Demonstrates tact and professionalism in all face-to-face patron communications. Provides accurate informational and directional assistance to patron inquires.
- Proficiently handles all circulation duties, including desk opening and closing procedures, and use of all patron and circulation forms.
- Proficiently handles the circulation functions of the libraries integrated system including log-in, check-in, check-out, placing holds and trace functions, collecting fines, searching patron database, patron registration, and issuing library cards. Performs these functions efficiently with a minimum of errors.
- Handles phone customer service transactions, demonstrating the utmost professionalism in all patron communications.
- Consistently shows a professional, courteous and helpful attitude towards all patrons, in a variety of patron service situations.
- Performs collection maintenance duties, including maintaining displays and grooming shelves, as required.
- Assists with all circulation functions as needed, including shelving of library materials.
- Creates positive experiences for library patrons by effectively and efficiently performing job tasks; presents a positive image of the library in attitude, communications and appearance while performing duties in both the public and staff areas.
- Demonstrates a professional, positive, cooperative, team-oriented working relationship with staff, co-workers, and volunteers.
Education: High School diploma or GED equivalent required. Bachelor’s degree or Associate’s degree is preferred.
Experience: Two years of previous public library or bookstore experience is preferred.
Language Skills: Bilingual (English and Spanish) is not required, but preferred.
Other Required/Preferred Skills & Experience
- Must possess excellent customer service skills and be a self-starter.
- Must be able to learn library operating systems, online databases, reader’s advisory, and Internet searching.
- Must be able to provide efficient and courteous patron service towards a diverse patron population.
- Requires ability to handle patron complaints and handle difficult situations involving patrons.
- Requires the ability to work under periods of occasional stress resulting from peak periods of patron service requests.
- Must have the ability to work as an effective team member and work independently to complete work assignments as assigned.
- Requires the ability to establish and maintain effective working relationships with employees and library patrons.
- Must have the ability to learn and become proficient in skills, functions and technologies required to perform job duties, working effectively independently or cooperatively as part of a team, maintaining effective working relationships to complete assigned tasks and accomplish job responsibilities.
- Knowledge, Skills and Abilities: Ability to keep confidential records and perform routine tasks; learn library methods, techniques and computerized databases; work in a team environment; use good judgment. Ability to perform repetitive tasks accurately; pay attention to detail. Ability to work schedule of Fridays from 10 am-6 pm and Saturdays from 9 am-5 pm.
- Computer Skills: Must demonstrate competency in computer use including internet, email, Microsoft Office Products (or equivalent). Must be able to learn and become proficient with equipment and software programs as required to effectively and efficiently perform assigned duties.
- Physical Abilities: Hearing and vision corrected to normal ranges. Ability to lift and carry up to 25 pounds, and push a loaded book truck weighing 120 pounds. Ability to reach up to seven feet to retrieve and replace books with a stool, as needed. Must have the physical ability, stamina, mobility and manual dexterity to stand and walk for an entire shift.
Please submit a letter of interest along with a resume to firstname.lastname@example.org. No phone calls.